Customer Service

It is your responsibility to be sure that you are inputting the correct vehicle information into our database. If you do so, we guarantee the part will be correct for your application. Our database comes directly from the participating manufacturers and is updated every 24 hours to ensure accuracy.

If you are unsure about anything, please give us a call toll free at 1-800-647-8142. Our trained sales staff, most of which have installed parts for us in our own shops, will be happy to assist you in finding you the right part at the right price.

Most in stock orders will be shipped within 24-48 hours and should be delivered to your door within 5-7 business days. The only exceptions may involve parts that are on backorder from the manufacturer or parts that must be shipped by truck line. In these cases, you will be notified via email or phone of when you should expect receipt of the merchandise.

Residents of the State of Mississippi only will be expected to pay 7.25% Sales Tax on all orders delivered within the state. All other deliveries will be exempt from State and Local Sales Tax.

Absolutely not. All of your personal information, including credit card data, is completely secure and will never be shared with any other companies or organizations.

Free Shipping is available on orders over $200 in value within the 48 contiguous United States with certain exceptions. Weathers will ship anywhere in the world as long as the customer is willing to pay the related shipping charges.

If your item is damaged during shipping, it is necessary for you to contact the shipper within 48 hours of receipt of the product. They will walk you through the process of filing a damage claim for the goods in question.

Yes, you may cancel your order as long as the item has not already been shipped from our warehouse. Just call us toll free at 1-800-647-8142 and we will do our best to accommodate your request

You can track your order status online by logging in to your account.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours Monday through Friday, excluding holidays. We reserve the right to ship with the carrier of our choice as longs as it meets the transit time of the shipping method chosen at checkout. Please allow up to 2 to 3 business days to process the order prior to shipment. If an item you ordered is out of stock, you will be contacted via telephone and/or email to advise you of the expected delay and provide you with your options.

You can select ground, 3rd day, 2nd day and next day air. Options available depend upon the delivery address. Our premier delivery service is UPS. A street address is required for delivery. Orders may take 1-3 business days to process before it will ship. This applies even if you select a faster shipping method. Sorry, we currently do not ship to Canada, US Territories, or International.

We ship through UPS. Weathers Auto Supply reserves the option to choose the best carrier available at the time of shipment.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at 1-800-647-8142. Our team is available Monday through Friday 8:00am-5:00pm CST or use our online contact form.

If you would like to place an order and ship it to an APO/FPO address please contact our Customer Service department at 1-800-647-8142. Our team is available Monday through Friday 8:00am-5:00pm CST or us our online contact form.

We regret that we are not shipping orders outside the 50 United States at this time.

UPS ground is FREE on orders of $200 or more, or your rate is calculated based on weight and the delivery location. All expedited shipping rates are calculated based on your order weight and delivery location. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Your standard ground shipments will take 3-5 business days to arrive depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited days does not include the 1-3 business days to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship to the 50 United States.

Wrong address or zip code used for the shipping address When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is more than a few days, we'll ship you a replacement order.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. See our current Christmas shipping deadline on you checkout screen.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees.